In this episode of Aha Moment, host Melanie Borden interviews Josh Wiggins, a consultant at Shift Digital, to explore his career journey, leadership philosophy, and the importance of teamwork.
Key Highlights of the Discussion:
- Career Path:
Josh shares how he began as a part-time employee at a dealership and steadily advanced to managing digital operations for a large dealer group with 16 locations. - Transition to Consulting:
Josh explains his move to Shift Digital, where he now serves as a mentor and strategic resource for dealership teams, providing the type of guidance he wished he had earlier in his own career. - Philosophy & Values:
Josh discusses the Japanese principles of Omotenashi (hospitality) and Kaizen (continuous improvement), which he incorporates into his work with Lexus dealerships. - Building Teams:
Josh emphasizes that strong leadership requires genuine investment in team members’ personal growth and goals, not solely their professional performance. - Leadership at Scale:
Reflecting on challenges such as the COVID-19 pandemic and broader social movements, Josh highlights the importance of authentic, leadership-driven communication in preserving company culture during uncertain times. - Marketing Advice:
Josh encourages dealerships to actively document and promote the positive work they do within their communities. He stresses the importance of maintaining updated digital listings, sharing photos, and showcasing customer experiences online so potential guests can easily connect with the business.